Lehighsports.com

What is your payment policy?

• Please send full payment with your application. 
• We accept Mastercard, Visa, personal checks, and money orders. 
• If you cancel at least 2 weeks prior to the first day of camp, you will be issued a FULL refund (see our refund policy for full details).
• Deposits are not accepted.  We simply don't have the staff to track multiple payments.  So, we require full payment at the time of registration.  However, if you cancel at least 2 weeks prior to the first day of camp, we will issue you a full refund.  Please view our refund policy for details and instructions.
• All camp tuition fees are due in full by the first day of camp.
• Campers who's accounts are past due shall be notified by the camp office of their balance due as soon as the balance due is discovered. 
• Once the camper has been notified of a balance, the camper will have 30 days to pay the balance. 
• If the camper's account is still past due 30 days after notification, the oustanding balance will then be refered to the appropriate collections office at Lehigh University and will be refered to the NCAA when applicable.
• Any camper with a blance due past 30 days will be ineligible to attend any future camps until their account is settled.

What is your refund policy?

• Please view our refund policy for all questions regarding cancellations and refunds.

Do you offer any discount for Lehigh Faculty/Staff/Graduate Students?

• Yes, we do offer a 10% discount off full summer camp tuition rates for the children of all Lehigh University Faculty, Staff, & Graduate Students. 
• We do not offer discounts off our winter/spring clinics. 
• Please note that you cannot combine this discount with any other being offered by a particular camp (ie. early registration discount). 
• Only children & legal dependents of Lehigh Fac/Staff/GS are eligible for this discount.  Grandchildren, nieces, nephews, cousins and other relatives are not eligible.
• To receive your 10% Fac/Staff/GS discount when registering online:
  • Please print your confirmation email, make a copy of your Lehigh ID and mail both to our Sports Camp Office in Taylor Gym.  Please indicate that you would like a "Staff Discount". We will then issue you a refund check for the 10% credit.
• To receive your 10% Fac/Staff/GS discount when registering via mail:
  • Please include a copy of your Lehigh ID with your application and submit full payment minus your 10% discount.  Please note "Staff Discount" on your application.
• Faculty/Staff/Grad Student discounts must be requested before the conclusion of the camp the child is attending.  Once the camp is over, no discount requests will be honored.

How do I make additions to my team/group roster at a later date?

• If you want to add a camper to a group attending a camp that requires a minimum number of campers, please contact our office at camps@lehigh.edu;
• If you want to add a camper to a camp that does NOT have a minimum roster size requirement, please register them using the same online registration tool you originally used for your group. Please be sure to provide identical team information for each new camper so that they are correctly affiliated with your group.

How do I make subtractions to my team/group roster at a later date?

• Subtractions to your roster after you've registered:  All cancellations for any camper, regardless of whether they are a member of a group, are subject to our general refund policy.

I got an "AVS ERROR".  What is that?

• In our effort to provide the highest level of security in our online payment system, we require an exact match between the card information you enter and what is on record with our credit card processor, Verisign.  If you receive an "AVS" error, this means that an exact match was not achieved and your registration did NOT go through.  If this happens, you will need to close your browser and begin the registration process again.  Please feel free to call us at 610-758-3589 with questions.

I did not receive a confirmation email.  What does that mean?

• It means one of 2 possible things:  Either, your email address was invalid OR there was a problem with your registration and it did not get processed.  Please call our office if you do not receive a confirmation email within 5 minutes of pressing the "charge my card" button at the end of your registration process.

I don't want to pay by credit card.  Can I still register online and pay later or pay by check?

• Unfortunately, no.  If you do not pay by credit card at the end of the online registration process, your registration will not be processed.   Please be assured that every step of our online registration process is secured by Verisign so your credit card information will be safe.  However, if you still want to pay by check/money order, you may do so by completing a printed application and mailing that along with your check to our office.  All printable applications are available on our main camp page.

I have not received a confirmation letter in the mail yet.  What does that mean?

• If you registered online, you will not receive a confirmation letter via regular US Mail.  Instead, you should have received a confirmation EMAIL about 5 minutes after you registered.  If you did not receive an email, please call our office at 610-758-3589. 
• All campers who register online should check their specific camp web page for details regarding their camp including what to bring, check-in time & place, etc...All camp web page addresses can be found on our main camp page.
• If you did NOT register online, you should receive a confirmation letter OR email at least 2 weeks prior to the first day of camp.  Please note that most of our camps do not send confirmation letters via US Mail, but only send confirmations via EMAIL. 
• If you did not register online, it is after June 1st, you mailed in your registration at least 2 weeks ago, and you still haven't heard anything, please email us at camps@lehigh.edu and we will check on your application.

Can I fax my application and payment information?

• Yes, you may.  However, please make sure we can read your fax!  If we can't read your application, we can't register you!  Many of our forms require small print so please print clearly and as big as possible.  Also, please include a cover sheet with clear instructions on how to contact you with any problems. Our fax number is 610-758-6089.   

Can I send a deposit now and pay my balance at a later date?

• Unfortunately, no.  We simply don't have the staff to track multiple payments.  So, we require full payment at the time of registration.  However, if you cancel at least 2 weeks prior to the first day of camp, we will issue you a full refund.  Please view our refund policy for details and instructions.

Is your online registration secure?

• Absolutely.  We take every step possible to ensure your payment information is safe with us.  Our security certificate and our encryption is provided by Verisign.  Please click HERE for more information.

I am having trouble registering online!  Help!

• Over 99% of our online registrations go through without any issues, however, admittedly some of our customers do experience the occasional glitch.  This is most likely to one of 3 issues:
  • You are trying to use a dial-up connection.  Our online registration tool refreshes often as you continue to input data.  A dial-up connection does not handle this process very well.  Please try using a higher-speed connection.
  • There is a security setting on your internet browser that is blocking our site for some reason.  Try using a different computer that may have different preferences set for it's web browser. 
  • You received an "AVS" error.  This is when your credit card info was unable to be verified by our authorization process.  (please see "AVS error" above for more info).  If you received this error and would like to "try again", please close your internet browser completely before restarting the process.

Do I need a doctor's signature on my child's Health Form?

• No. The only signature required on the Health Form & Waiver is the child's parent/guardian.

The Health Form requires the date of my child's last physical exam and stipulates that it must be within the past year.  However, my child's doctor only requires a physical every other year.  So, my child's last physical exam was more than 1 year ago.  What do I do?

• Please indicate the actual date of your child's last physical exam and please attach a note from your doctor stating that your child does not require a physical exam at this date and is cleared to participate in any and all camp related activities.

Can I fax my Health Form?

• Yes, you may.  However, please make sure we can read your fax!  If we can't read your health form & waiver, we can't accept it!  Many of our forms require small print so please print clearly and as big as possible.  Also, please include a cover sheet with clear instructions on how to contact you with any problems. Our fax number is 610-758-6089.   

I can't download the Health Form!  Help!

• Our Health Form & Waiver is a pdf document.  Please make sure you have Adobe Acrobat Reader or another type of pdf-reading software on your computer.  You can download a copy of Acrobat Reader from Adobe's website. 
• Some people who have a dial-up connection to the internet have trouble downloading our form.  If you do not have a high-speed internet connection and you are having trouble, please try another computer or call our office and we will mail you a form.  610-758-3589.
• Health Forms & Waivers will also be available at every camp check-in.  You are welcome to complete one on the first day of camp, however, please note that a parent/guardian MUST sign the form before a child can participate in any camp activity.  You will also need to bring your health insurance info with you to complete the form. So, if someone else is checking your child into camp, this may not be a viable option for you.

My child does not have health insurance.  Can he/she still attend camp?

• No.  Every child must have health insurance to attend camp.  You will be asked to provide this info when completing your child's Health Form.

How many children can stay in 1 room in the residence halls?

• Almost of all of our rooms are single or double occupancy.  There are a very limited number of triple occupancy rooms in a couple of camp residence halls, however, we cannot guarantee availability. Drinker House and Dravo House both have a few triple rooms.  Richards House and McClintic Marshall (M&M) House only offer singles and doubles.
• It is against our safety regulations to over-occupy a room beyond it's designated occupancy.  Hence, we cannot simply "move a mattress" into a double to create a triple. 
• We understand that this policy may create some anxiety for your child if he/she is the "odd man out".  However, please understand that this policy's purpose is to ensure the safety of all our campers. 
• We will make every effort to make your child feel as comfortable as possible within our safety regulations.  Roommates that are not requested are assigned by age and gender.  It is our intent to room children of similar ages together.  Also, if we are given enough notice, we will try to put groups of children near each other in the residence hall.

The residence hall rooms are not air-conditioned, so can I bring my own air conditioner?

• Unfortunately, no.  Our residence halls are old buildings and fire codes will not allow personal air-conditioners to be installed.  You are encouraged, however, to bring a fan.  All of the lounges in each residence hall are air-conditioned, so there is a place to cool off.

My child has certain food allergies.  Who should I inform about this so that we make sure he/she is safe?

• Please do the following to make sure your child receives the proper accommodations for his/her allergies:
  • As early as possible, please contact Kristin Piazza, our Dining Services Coordinator, at krh4@lehigh.edu or 610-758-3399 to inform us of your child's allergies and to discuss any special dietary needs.
  • When you check in to camp, please let the Athletic Trainer and the Head Coach know about your child's allergies.
  • Please make sure you document all allergies & other health concerns on your Health Form.

How do I know my child will be safe at camp?

• Safety is our number 1 concern.  Here are some highlights of our safety policy:
  • All of our residence halls are locked at all times.  Only authorized campers and staff are issued access cards.
  • We conduct criminal background checks on all of our residence staff.
  • Campers are only released to authorized adults upon check-out.  If we cannot verify the adult's identity by sight, we will require a picture ID.
  • Campers are not allowed to leave campus without a staff member.
  • All of our camps have a certified Athletic Trainer on staff to address any health issues.
  • Any child participating in any activity that is deemed to be reckless or a danger to themselves or others will be dismissed from camp without refund.
• Prior to your child's arrival at camp, we do ask that you review some common sense safety protocols with your child such as those listed below. 
  • Stay with your group.  Don't go wandering off alone.
  • Don't let strangers into the residence hall.
  • Follow the camp rules and instructions given to you by the staff.
  • If you need help or are worried about something, please tell a staff member. 

What is your Tax ID Number?  I need it for my taxes.

• Our Tax ID Number is 240795445.